Evidence receipt / belief
Published · transcript-backedHowie Liu: belief
31 Aug 2025 Lenny's Podcast How we restructured Airtable’s entire org for AI | Howie Liu (co-founder and CEO)
“Maybe you can do a POC, but it's so much more powerful when you just open up the doors and say, "Anyone who wants to come and sign up and trial this product can." And I think to me, it's a real proof point that ChatGPT is arguably the most successful kind of PLG product of all time, just in terms of sheer scale of users.”
Source trail
Everything needed to verify it.
- Speaker
- Howie Liu
- Attribution
- Verified speaker
- Claim type
- belief
- Recorded
- 31 Aug 2025
- Publisher
- Lenny's Podcast
Transcript context
…And I love that that's one of the themes that's coming up as you talk, is just this creating this very clear sense of speed. And you even call it the fast-thinking team, like, "You are going to move fast." And then the other one is just this insight that with AI, you often don't know what it can do and what people want to do with it until it's out. So there's this need to get it out, and that'll tell you what it should be. I couldn't agree more with both of those, and particularly on the second point, I think it's interesting. Clearly, there have been companies that have both been successful in PLG and more sales-led distribution for AI products. The most notable ones I can think of are Palantir with their AIP deployments. That's obviously very sales-led. You're not PLG into a Palantir deployment. But even companies like Harvey and so on, they're doing very well. And it's primarily, from what I understand, sales-led. You're not self- serving into a Harvey instance at a law firm. And yet, to me, the best way to get AI value out there is experientially, right. And so you can kind of get that in a sales motion. You can show a demo. Maybe you can do a POC, but it's so much more powerful when you just open up the doors and say, "Anyone who wants to come and sign up and trial this product can." And I think to me, it's a real proof point that ChatGPT is arguably the most successful kind of PLG product of all time, just in terms of sheer scale of users. Like they announced 700 million... Is it MAUs or week... I think it's actually- Weekly active users.…
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