Lenny Rachitsky: evaluation

Transcript context

…Exactly. So, I might say, hey, what I want to speak is with head of rev ops at midsize companies, or IC seller at an enterprise company, and then she can, of course, sift through our customer base, slice and dice it, run a micro email campaign, and get those to come in. I love that detail, because as you said, coordinating 12 companies and people at these companies and timing is really stressful and complicated and could suck the PMs life up. So, that's really helpful. It's interesting, there are some companies where product teams aren't even allowed to talk to customers, salespeople are like, no, don't mess with these people, customer success is like no, we got this. You were like the complete opposite, each pod is working directly with, say, a dozen customers helping build a new product for them. Exactly. And in the early days we didn't even tightly coordinate with customer success. Nowadays, we do it much better because there's always going to be, this customers frustrated about something, or in a negotiation about something, that's probably not the right time to ask them about to be a design partner. So, we double check, but it's not like a process where we have to get signed off by three customer success managers to talk with a customer.…

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