Alex Hardiman: belief

Transcript context

…Wow. People talk about having impact and driving impact and it's usually like, move this metric some percentage, but that is some incredible impact. Helping people avoid COVID, avoid dying, keeping their families safe. It's got to be some of the most fulfilling work that you and your team has done and ideally it wouldn't have happened, but it was also probably incredibly fulfilling. Thank you for saying that. One of the most validating tricks that we did look at was we realized that at the height of the pandemic, when there was just so much confusion about literally what to do, how to live each day in March, 2020, we saw that half of the country came to the New York Times. There is something again that is just so powerful about very straightforward data journalism, deep reporting, service guidance on how to make a mask if you don't have one. Just like all of these basics. Just seeing the whole organization pivot from their normal job into this mode and was pretty incredible, and the world responded, which was really validating too. I imagine there's also a bit of burnout that happens working, where it goes on and on and on. You're like, "Oh, my God, when is this going to slow down?" How do you help people avoid burnout? How do you catch burnout as a leader on a product team?…

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