Evidence receipt / evaluation
Published · transcript-backedSpeaker unverified: evaluation
25 Sept 2022 Lenny's Podcast Growth tactics, retention strategies, and becoming a better writer | Julian Shapiro (Demand Curve, Hyper, Webflow, TechCrunch)
“If your CSV importer doesn't work right, which is super common, considering customer files are chock- full of unexpected data and formatting, they'll leave.”
— Speaker unverified
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- Speaker
- Speaker unverified
- Attribution
- Not verified from this transcript
- Claim type
- evaluation
- Recorded
- 25 Sept 2022
- Publisher
- Lenny's Podcast
Transcript context
…How many of them screw that up and what happens when they do? Well? Based on our data, about a third of people will consider switching to another company after just one bad experience during onboarding. If your CSV importer doesn't work right, which is super common, considering customer files are chock- full of unexpected data and formatting, they'll leave. I am 0% surprised to hear that. I've consistently seen that improving onboarding is one of the highest leverage opportunities for both signup conversion and increasing long-term retention. Getting people to your aha moment more quickly and reliably is so incredibly important.…
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