Lenny Rachitsky: belief

Transcript context

…Yeah, totally. We'll make it through. Okay. I have this note here that I think either someone mentioned about you or you may have mentioned that product is finding the kernel of truth in a sea of ambiguity and signals. Does that mean anything to you? Yeah, absolutely. I mean, I think in most organizations and to do the job effectively, you're going to get signals from everywhere and good ideas come from everywhere. It may be your CS team or CX team. It may be a customer directly. It may be a conversation you had. It may be a YouTube video you watched that sparked an idea. It may be feedback from an executive, it may be whatever. You went out and did a field visit. You are going to get a lot of inputs around what people think about your product, what people think you should do next. And I think that the core job is to understand what really matters, right? What is noise? What is a good idea, what is a suggestion and what is back to the jobs to be done for what is really going to move the customer forward? And unfortunately that means saying no to maybe what sounds like some good ideas along the way, but if you can really figure out this is really what matters, that's the core part of the job. It dovetails even back to our earlier conversation. In the early days of building tech and ops companies is where's the tech leverage? Same question, where's the kernel of what really matters that tech can uniquely solve? And let's go do that and be comfortable with other fires maybe burning. That's what really, really, really matters. It's a hard discipline.…

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