Dylan Field: belief

Transcript context

…I heard that you read every tweet that mentions Figma and share them with folks. There's a Slack channel where you paste them. I imagine that is a part of this where you're just constantly watching what people are saying about Figma, what people are complaining about. I definitely look everywhere trying to constantly ingest information about Figma, and it's not just Twitter/X, whatever that's called now, but anywhere on the internet, support channels, et cetera. And I'm always trying to understand. I also ask a lot of questions and I try to get to root problems and understand where people are coming from and what are they actually trying to solve. Sometimes people are saying, "Hey, I need X", but they really want Y or Z. And trying to do that myself and engage and dive deeper there, but also to encourage our team to do that, I think leads to really good outcomes in terms of what we ship. Is there something you've changed your mind about, building on that, either based on customer feedback or some employee just making a case and like, "Okay, you're right." Is there something that comes to mind of something you've changed your mind about recently? Somebody said Flides.…

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