Hamilton Helmer: belief

Transcript context

…Or the handful of very few colossal failures that were so unbelievable. They're stuck in all of our psyche. For example, Blockbuster. It could be the case that Blockbuster failed, where they had the distribution network and the customer relationships. There was a source of power there, and they failed to exploit it in using that to launch their own streaming service, which mostly is because of boardroom blunders, but a failure nonetheless. My take of Blockbuster is if they'd done a red envelope business a year earlier, Netflix wouldn't have survived. Maybe another example is the credit card industry and how it evolved.…

Stored transcript either side of the excerpt. The highlighted words are the published quote; the surrounding text is unedited source, never generated.