Keith Yandell: recommendation

Transcript context

…That's a good one. So at Airbnb, we actually had a similar program, where Brian wanted everyone to be a host on Airbnb. But as you can imagine, that's much harder. Not everyone is able to. Not everyone has a place to. So it's always kind of a challenge to make people do that. I imagine DoorDash is a lot easier because a lot of people can go around and deliver things. But yeah, such a killer idea, such a good way of dogfooding your product. Yeah, it's a good point, but not everyone is able, for a host of reasons, at DoorDash to do it. And so there are alternatives. So you can do customer support, for example, in lieu of actually going and doing deliveries. It's just about making people have empathy and get closer to the product. It's also, going back to the culture point you raise, it's a great way to weed out people that maybe we wouldn't want to work with, right, because not every software engineer wants to hop in their Tesla and go out and deliver McDonald's to some kids. Right? It takes a certain level of humility, a certain amount of customer obsession, to even sign up for that. So we're really vocal during the interview process that this is something that's expected. And it serves as a governor to attract the people that we think are going to be most successful at the company. I love that. Imagine all your programs have the Dash in there somewhere. Something Dash.…

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