Nathan Labenz: belief

Transcript context

…Exactly, and this is exactly what our customers are asking for, and that's relatively easy to build on our platform. So for instance, the example I gave with our own kind of sales assistant, If a salesperson comes in and says, What is my book of business? Summarize it. You should get an answer that is only your list of customers assigned to you versus another salesperson. As an HR person, if I ask, or as a manager, for instance, for using an HR bot, if I say, What's the salary of this person? I should only be able to see the salary of the person that I have access to seeing versus somebody else. And underlying, it is the same agent, and it's the access controls that govern what I'm able to see. Yeah, interesting. On the sort of performance reliability side, my experience has often been And sometimes it's for good reason. Certainly in like the self-driving car realm, there's a certain logic to saying, we don't just want these things to be like roughly human level. We want them to be like clearly a step up before we're going to adopt them society wide. Good news. It seems like we're getting there. What do you, what do people have in mind as the intuitive standard of performance? Is it like they want these agents to be perfect? Is it that they want them to be like at the level of the human that used to do the job? Is there some like heuristic in the middle that you think people often land on? Yeah. Super interesting concept, right? The more natural the interface is, the more human-like intelligence we expect intuitively. If I'm talking to the agent versus typing, I think talking has much higher expectations, for instance, versus I'm just typing. I know I'm typing to a computer, so the expectations become a little less high. I don't think that adoption of this technology requires human-like intelligence because Even for the specific things that these models and these applications do well, that is such high value that we're seeing huge adoption, as you all know, we're seeing huge adoption of AI already. And then it keeps getting better and it keeps getting better at a super rapid phase, rapid pace. Yeah, I'm very excited about where the technology is.…

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