Satya Nadella: evaluation

Transcript context

…idea people. Yeah. Uh- With a lot of agency. I- if you take that idea of personal agency and you just zoom it out to the organizational context, um, uh, my partner Mike Renall, who, uh, actually started his career at Microsoft, just wrote an essay where one of the big takeaways is i- it’s an age where you can be much more ambitious, and you need to be, given the pace of the environment and how quickly, actually, users and companies are open to adopting new technologies. Um, how do you think about... I, I feel silly asking this of somebody running a, you know, trillion-dollar-plus company already, but how do you think about how Microsoft can be more ambitious now? It’s a great question. Um, I [00:29:00] think, um- I think the, the thing in these type of transitions is to have a conceptual model of how work can change to go after outcomes that you could hardly imagine previously, right? In fact, Kevin Scott has this nice line, right, which is, um, when you can make the impossible... Like, when you’re making hard things easier, that’s sort of one point of leverage. But true ambition is about making the impossible possible. So now the thing that is missing a little bit in all of our organizations is what is that new conceptual model of what can we build? What was impossible and what can we build? And I’ll give you one example of this, right, which is I take great inspiration from sort of the people who were managing the Azure net- network. And they came to the... This was from even last year. You know, we were scaling. You saw that I, I talked about sort of how we built in the last 15 months more Azure capacity than we built in the first 15 years. I mean, it’s crazy. Wild. Yeah. Right? It’s pretty wild. And it’s the same team. So they saw that and they said, “Bob, this just ain’t gonna work if we don’t reconceptualize our work.” So they built... Essentially they said, “Our job is not to do Azure networking. Our job is to build the agentic system does, that, that does Azure networking,” right? These are the folks managing the 500-plus fiber operators managing the VAN, right, all over. And fiber operations ultimately is a physical operation. Things get cut, things get, uh, you know, have to be repaired. You know, we have fancy words called DevOps and so on. Basically, emails are coming in and you gotta go respond to them, take care of it. So they built this agentic system. They even have a character for it. It’s called Miles, and it sort of does all this stuff, right? They started sort of screaming for more tokens and so on. And so they were saying, “Look, uh, we don’t need a headcount. We need tokens in order to be able to manage, uh, our operation.” That reconceptualization- Mm-hmm ... of what their work is, right? They, they basically took their work and made it meta, right? That meta work is now their new work. Mm-hmm. Right? In the ‘80s, if somebody had come to us and said, “4 billion people are gonna get up in the morning and start typing,” my model would’ve been, we need 4 billion typists? But we’re not doing typing, we’re doing knowledge work. So that, to me, I think is it, right, which is whether it’s Microsoft or whether it’s any organization, is to give ourselves permission to do new types of metacognition, meta work, using these new tools to change the outputs that matter, uh, and then really make the impossible possible. So completing that dot or the, the connective tissue across those, I think, is where a lot of the enterprise value will get created. Should we talk about data centers? Yeah, please ask. Oh, okay. Well, uh, uh, w- we-- this leads nicely into the data center build-up. I always think, I- I just-- I’m just impressed at the sheer scale of the [00:32:00] build-out from Microsoft, but also everyone else, that this is redefining what it means to be a hyperscaler. And I just feel like that, that, that is at unprecedented scale on finances, uh, on the way you run the company, but also the communities that are, that are impacted. Um, yeah, just talk a bit more about what you’re seeing on the ground, like when you visit your- Yeah, I think there are two aspects of it.…

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