Speaker unverified: prediction

Transcript context

…but also how well is it going to go? So I'm not talking about deflecting the customer traffic. I'm talking about building AI on top of Salesforce and Zendesk, basically, if I understand correctly. And all of a sudden, your product surface becomes much smaller because you're interacting with an AI system that will take some actions. And so all of a sudden, you don't need the product layer anymore. And you realize that, oh, those things are just databases that I pay a hundred times the price, right? Because you're a post-SKF company and you have tech capabilities, you are incentivized to reduce your costs and you have the capability to do so. And then it makes sense to just scratch the SaaS away. So it's interesting that we might see kind of a bad time for SaaS in post-hyper-growth tech companies. So it's still a big market, but it's not that big because if you're not a tech company, you don't have the capabilities to reduce that cost. If you're a high-growth company, always going to be buying because you go faster with that. But that's an interesting new space, new category of companies that might remove some SaaS. Yeah, Alessio's firm has an interesting thesis on the future of SaaS in AI.…

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