Nick Turley: preference

Transcript context

…Okay. So let me spend a little time there. So, I don't know if this is 100% true, but I believe it is that ChatGPT is the fastest growing, most successful consumer product in history. Also, the most impactful on people's lives. It feels like it's just part of the ether of society now. It's just my wife talks to it. Every question I have, I go to it, voice mode. My wife is just like, "Let me check with ChatGPT." It's just such a part of our life now, and I think it's still early. So many people don't even know what the hell is going on. Just as someone leading this, do you ever just take a moment to reflect and think about just like, "Holy shit"? I have to. It's quite humbling to get to run a product like that, and I have to pinch myself very frequently, and I also have to sometimes sit back and just think, which is really hard when things are moving so quickly. I love setting a fast pace at the company, but in order to do that with confidence, I need at least one day every week that I'm entirely unplugged and I'm just thinking about what to do and process the week, et cetera. And the other thing is I've never ever worked on a product that is so empirical in its nature where, if you don't stop, and watch, and listen to what people are doing, you're going to miss so much, both on the utility and on the risks, actually. Because normally, by the time you ship a product, you know what it's going to do. You don't know if people are going to like it, that's always empirical, but you know what it can do. And with AI, because I think so much of it is emergent, you actually really need to stop and listen after you launch something and then iterate on the things people are trying to do and on the things that aren't quite working yet. So, for that reason alone, I think it's very important to take a break and just watch what's going on. Okay. So you take a day off every week... not off. Okay, that's not the right way to put it. You take a day of thinking time, deep work.…

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