Lenny Rachitsky: evaluation

Transcript context

…My teams have now gotten tired of me saying this, but I say it all the time, which is the delta between expectations and reality is the function for unhappiness. And so it is much easier to change expectations than it is reality, so I tend to spend a lot of my energy making sure that expectations are set. Not just with customers when it comes to our external marketing, but internally with stakeholders, project partners, and even within the team so that they understand what are some of the trade-offs that we're making, or why we're making certain decisions. So I could not espouse that philosophy enough. I love that this isn't, because I think when people first hear that it's about your own happiness, but I love that it's about other people perceiving how a something did and setting their expectations correctly. Final question. Okay, we've already talked about the em dash, but I want to ask you again. What I'm finding is, so the story here is basically people have discovered ChatGPT's using em dashes a lot, which are these long dashes that you have to use special couple letters on the keyboard to use. I'm a huge... I use these all the time, and people are starting to filter them out on Twitter because they're assuming it's generated by ChatGPT. There's content that has em dashes they assume isn't real. Will you continue using em dashes in spite of all this? I have begrudgingly reduced my usage of em dashes-…

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