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11 Nov 2024 Latent Space Agents @ Work: Dust.tt
“We're using the models that exist, and we try to push the product boundary as far as possible with the existing models.”
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- 11 Nov 2024
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- Latent Space
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- Agents @ Work: Dust.tt
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…And another big point that David had about ADAPT is we need to build an environment for the agents to act. And then if you have the environment, you can simulate what they do. How's that different when you're interacting with APIs and you're kind of touching systems that you cannot really simulate? If you call it the Salesforce API, you're just calling it. So I think that goes back to the DNA of the companies that are very different. ADAPT, I think, was a product company with a very strong research DNA, and they were still doing research. One of their goals was building a model. And that's why they raised a large amount of money, et cetera. We are 100% deliberately a product company. We don't do research. We don't train models. We don't even run GPUs. We're using the models that exist, and we try to push the product boundary as far as possible with the existing models. So that creates an issue. Indeed, so to answer your question, when you're interacting in the real world, well, you cannot simulate, so you cannot improve the models. Even improving your instructions is complicated for a builder. The hope is that you can use models to evaluate the conversations so that you can get at least feedback and you could get contradictive information about the performance of the assistance. But if you take actual trace of interaction of humans with those agents, it is even for us humans extremely hard to decide whether it was a productive interaction or a really bad interaction. You don't know why the person left. You don't know if they left happy or not. So being extremely, extremely, extremely pragmatic here, it becomes a product issue. We have to build a product that identifies the end users to provide feedback so that as a first step, the person that is building the agent can iterate on it. As a second step, maybe later when we start training model and post-training, et cetera, we can optimize around that for each of those companies. Yeah. Do you see in the future products offering kind of like a simulation environment, the same way all SaaS now kind of offers APIs to build programmatically? Like in cybersecurity, there are a lot of companies working on building simulative environments so that then you can use agents like Red Team, but I haven't really seen that.…
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