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Nickey Skarstad: belief

18 Jul 2022 Lenny's Podcast Nickey Skarstad (Airbnb, Etsy, Shopify, Duolingo) on translating vision into goals, operationalizing product quality, second-order decisions, brainstorming, influence, and much more

“I would say I think I'm good at this 80% of the time these days, just because I've seen it done wrong in a lot of ways.”

— Nickey Skarstad

Source trail

Everything needed to verify it.

Speaker
Nickey Skarstad
Attribution
Verified speaker
Claim type
belief
Recorded
18 Jul 2022
Publisher
Lenny's Podcast

Transcript context

…How do you know if it's a one way or a two way door decision? Do you find that it's generally pretty obvious when you're making the decision, or is it sometimes like, oh shit, we should have thought about that more? Yeah. I would say I think I'm good at this 80% of the time these days, just because I've seen it done wrong in a lot of ways. But I think it's a muscle that you build honestly, and you get better over time about thinking about second order thinking. And so it's starting to understand, all right, if I make this decision today, it's going to impact this next level of decisions and the next level after that. And that will cascade through our larger system. A great book to read if you are a product person is Thinking in Systems by Donella Meadows. It's just about really thinking through how systems work, and then you can start to extrapolate what is the second order effect of the system. And if you think about that through your own ecosystem, it starts to help you understand, all right, this is a linchpin in our larger ecosystem that we got to be really careful about if we're going to touch it or change it longer term. But I do think some of that it's muscle, you build it over time. You make a couple of mistakes sometimes, and then you have to realize the true consequences of those mistakes and you don't make it again. Can we talk a bit more about the second order decision framework? I know you have a awesome newsletter post about this, and it was something I wanted to chat about. Is this a framework that PMs can use to make better decisions? And I guess how could they do that? And then maybe just describe a little bit more about just this concept of second order decisions, because it sounds really important.…

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