Shawn Wang: belief

Transcript context

…I think this is where models sort of can become more embedded as features rather than go off and do this thing, create this analysis for me and then come back, the collaborator model. Then we're saying this field, I'm not sure what should go in there. Can you make a suggestion? And then I'm going to go and refine it over time. So it's the sort of autofill, but guessing autofill, but then you still, you can tweak everything. This is one of the core design sort of principles that we've come up is yes, you've got to be able to explain what the model's doing. And as a human, I need to understand, a user I need to understand what is the model doing and why is it doing it? But I also need to be able to tweak it once it's done it. I don't want to feel like I've just said go and then I can't stop it and it's going to go off and do stuff. And that's sometimes how things like AutoGPT can feel. It's going and it's costing me OpenAI tokens and I have no idea what's going on. So yeah, I think a key thing is servicing all the individual things the model's doing and allowing users to tweak it, stop it, retry while it's going. For me, one of the most challenging questions is something I think you guys have maybe thought about a lot which is chat. Ideally you want, like you could say naively, for example, you want to optimize time in app, but actually that's a sign of failure if the chat session is longer than it should be. Do you have any advice on, I'm sure you've dealt with this before pre AI era, but like what do you advise AI hackers to optimize for? Like what analytics should people be looking at? Yeah, our general kind of philosophy as a company is to work with customers to identify north star metrics. Right, and like time in app is not good primarily because it doesn't actually correlate with your business outcomes most of the time. And to be fair, sometimes it does. Like if you're a social media app, maybe it does correlate really well and maybe it's not a bad metric then. But for a lot of other products, right, if you're trying to do the search, for example, or like time on search, like nobody wants that. It's like, yeah, what is your success rate? You know, how many, do you get them to come back and search in the future? Like that's much more interesting than the time of your session. And so, because you know, each time you can serve apps, right, that's your business. And so it's like, if you choose a metric that's well correlated with your business outcomes, then that's at least the first step to getting that right and not getting caught up in other vanity metrics that sound like they could be good to increase, but then, you know, they can sometimes lead to negative business outcomes, you know, and then you get the worst. You've optimized the wrong metric the whole time. And that's where tying in AI and product analytics makes a lot of sense. And it's really important because product analytics, these companies that are like our customers that are trying out building features that are LMs and they're not sure what to optimize for, optimize for the same thing you're already optimizing for. You're already measuring conversions. You're measuring how much value, hopefully, your customers are getting out of your product. So continue doing that and maybe find a way to tie the LLM feature to that and sort of through A-B tests and that sort of thing. And then on the chat specifically, chat is obviously for a business maybe rolling out a chat box based on LLMs. It can be really scary. And that's another sort of mental model of framing we've been thinking around is we find LLMs right now are most useful either when you come from, either when you have a narrow input space and a broad output space, because you can be very, you know exactly what format of data, what kind of data is gonna be passed in. That's probably not coming directly from a user. It's probably coming from a button click or a toggle switch or something. And then you can have a general output and you can provide templates and that sort of thing. And then the other way is broad input space, narrow output space. So that's free form text box. And you can provide a bunch of sort of clamping, framing, validation on the output to make sure that you're not spewing out, you know, poems about Hitler or whatever it is. You know, you can be really, really deliberate when you've got a small output space. Chat is large input space, large output space, which is really, really scary.…

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