Naomi Gleit: preference

Transcript context

…Yeah, I was going to ask how do you do that. That sounds great. How does one get to extreme clarity? So another name I'm using is canonical everything, so that includes canonical nomenclature, I often talk about canonical nomenclature. One way to ensure extreme clarity is we have the shared vocabulary. I've been in a lot of situations where people are using the same or different words to describe the same or different things, which results in talking past each other. One of the most egregious examples of this is when I was working, I was in a conversation around how our reviewers and global operations were performing, and we were using consistency and accuracy interchangeably. Consistency refers to how often different reviewers agree on the decision. Accuracy refers to how often the decision is correct according to ground truth. Those are very different things. We don't want to optimize for consistency because you could be consistently wrong. We want to optimize for accuracy. And so that is what canonical nomenclature is literally writing out all the words in their definitions, so when we communicate, we are using the same vocabulary. I really believe in visuals. I think sometimes just having a conversation or a big meeting where people are talking, I'm just not very auditory, I'm a very visual person, it's hard for me to follow along just by listening. I will often have a visual in a meeting. I will leverage that visual to literally real time edit what is being decided. For example, if we have multiple options, I will edit the slide that's being projected to say, "We decided on option one, here are the next steps, 1, 2, 3." A lot of times people are saying, "That's not what I heard. I heard this as a next step, or I heard that as a next step. " I love that because that avoids leaving the meeting and being like, "I don't know what we agreed to. I heard this, you heard that." No, actually we haven't agreed upon set of decisions and next steps that we all real time edited and looked at together. Just to double click on that one real quick, so what you're describing for the visual is you're presenting here's our options, here's our three options on a slide. You all decide we're going to go with option two, you edit the slide with a star, here's what we chose, and then maybe change some stuff. And this is exactly to your point of extreme clarity, people can see clearly this is what we're choosing. If they disagree and don't realize that's what's happening, it'll be really clear.…

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