Evidence receipt / recommendation
Published · transcript-backedCraig Newmark: recommendation
29 Apr 2026 Conversations with Tyler Craig Newmark on Institutional Maintenance, Giving Away Control, and the Internet We Were Promised (Live at 92NY)
“More importantly, I’m telling people they need to do some planning for good communications because their work is much less valuable if they can’t talk about it effectively.”
Source trail
Everything needed to verify it.
- Speaker
- Craig Newmark
- Attribution
- Verified speaker
- Claim type
- recommendation
- Recorded
- 29 Apr 2026
- Publisher
- Conversations with Tyler
Transcript context
…One journalist once described you as having “obsessive customer service disorder.” Isn’t that a social skill? That’s more obsession, so it’s pathological, but a good one. I believe that you should treat people like you want to be treated. Think of the many times that you needed customer service. Sometimes you can get good customer service, but that’s the exception. That’s no reason for us not to provide a good customer service. Like earlier today, someone sent in a grant proposal, and I had to tell them that they forgot to sign the thing, a very minor thing. More importantly, I’m telling people they need to do some planning for good communications because their work is much less valuable if they can’t talk about it effectively. According to Susan Freese, who wrote about you, in one year, you answered 40,000 customer service emails. Is that possibly true? If so, what did you learn about humanity doing that?…
Stored transcript either side of the excerpt. The highlighted words are the published quote; the surrounding text is unedited source, never generated.