Keith Yandell: preference

Transcript context

…Yeah, you got to do it. You mentioned the one-on-one meetings. And I took a note on this, actually, and I wanted to come back to it. You mentioned at the end of your one-on-one meetings you have this kind of coaching career conversation. Is there anything else you could share about just your approach to one-on-one meetings, your agenda or how you think about one-on-ones? This is super tactical. It's something I think is really important, is I'm very clear, in the document we talked about earlier, about how I like to work, is I demand feedback for me. And so we set aside time during one-on-ones where I want the feedback. First, constructive feedback. And I expect it, and if you don't give it to me, I'm going to press you on constructive feedback. And then I give feedback. I tell this to managers all the time. If you create a space where you require constructive feedback, it's a lot easier to give feedback. One of the top things I hear from managers, especially new managers, they don't like giving constructive feedback. They want to be positive. They want to be liked and things like that. And so it's a nice way to create space to have that dialogue. And that's something I actually learned from Travis, when I was at Uber. We had a system called T3 B3, where during reviews or pulse check-ins, you'd have to say three positives about your manager and three constructive pieces of feedback for your manager. And the first time I did it, I just did the T, the tough things, for my manager, who was the general counsel at the time. And Travis came over, and, "This is totally unacceptable. You have to provide constructive feedback," which made me super uncomfortable but created the right environment, where people could have these tough conversations because, "My manager can't get mad at me, because she knows the CEO's going to come give me a hard time if I don't provide some constructive feedback." And I think having that as an expectation is super important to building open lines of communication. Wow. I like this T3 B3. So T is top good things and B is three bad things.…

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