Asha Sharma: belief

Transcript context

…This comment you made about the work chart becomes the org chart is such a profound concept because I don't know if this is what you meant, but what I'm imagining is you build these teams and here's your mission and goal and KPIs and it's humans and like, "Oh cool, go do this first." And what I'm recognizing as you're talking is like, "Okay, but if you have agents doing that, that is their prompt, go drive conversion." And then you have all these agents and that's the org. This is the conversion onboarding team and that's like a bunch of agents off doing their work. Is that what you mean? Yeah, I think today we think in terms of, "Hey, who reports to who in the org chart and who's responsible for these areas?" And I think at the end of the day, when you have a set of capable agents and people are capable of more things, you're not going to start to think in hierarchy and communicating up or during start to figure out outward task base type of opportunities. I think that humans will always decide in organizations how AI is used and what we want to apply it to. But yeah, it's exciting when a new issue comes up or new tasks comes up, how do you actually automatically decide where to route it? Who's working on that task? How do you actually go work on it? How do you observe if they, it's doing the right thing, how do you fine-tune it if they're not, all of those things. So I think that I'm just speculating that there's a world in which that could be pretty exciting and I think that's great because we can just accomplish more. You touch on this point that reviewing the work is going to be increasingly important. If you have a thousand agents off doing work, it's just like holy moly, that's a lot to look at and make sure they're doing the right thing. How do you think that evolves? Just being able to scale your ability to review the work that's being done?…

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