Anna Keay: evaluation

Transcript context

…Is it socioeconomic status that, in essence, stops your renters from trashing the places? Because if Airbnb had no star system, I would be quite worried. Whereas presumably, you have a narrower set of renters, if not higher in income, higher in education or historic understanding. I think it is a self-selecting group of people. The nature of our buildings — I think you are right, which is that, on the whole, people go to them because they’re really interested in that kind of thing, and so it would be a counterintuitive thing then to trash it. We occasionally have people who make a bit of a mess, but it’s pretty rare. People respond to somewhere that feels really special and that you know is run by a charity and looked after with great care, and there’s a nice member of staff who gives you the key or gets in contact with you. I think people’s good nature and recognition, I suppose, of the specialness of what they’re experiencing is pretty good. A pretty good force for keeping them behaving themselves. Did the income tax and estate tax lead to the end of the era of great country homes? Because all of a sudden, they became a lot more expensive, right? The carrying costs are suddenly much higher.…

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