Anuj Rathi: belief

Transcript context

…Okay. Let's go to AI corner, something I'm trying to do with every guest. Is there anything you've learned about working with AI that you think might be helpful to listeners? Yeah. I think a couple of things. I think working with AI, many, many teams and companies get too excited about AI, and the possibilities, and so on, and it's almost like a solution ready to find a problem within their companies, which also is fine because now you're thinking about possibilities on what this particular technology can do for my company. So it's a good way to start, but many people don't actually use it in the best way possible and force fit it. Instead of that, you can think about, "How do I get AI to work with HI?" Again, it's connecting back with... and this is something that Swiggy CEO, Sriharsha, invented this term called HI just to make sure that everybody understands. Artificial intelligence is important as much as human intelligence. If you're not humanly intelligent, you're not going to be artificially intelligent or AI really help your company a lot. So, literally, any product that you're building, even when it is technologically quite interesting, and exciting, and so on, it needs to be balanced out and work together along with a great UX, along with behavioral science. The combination of those two will actually make sure that you're getting the best outcome of that, unless you are building something which is completely backed and with no human interventions. We're talking about consumer products largely. You've helped build some of the most successful marketplaces in India and in the world. I'm curious just what may be a lesson or two about building a successful marketplace?…

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