Evidence receipt / prediction
Published · transcript-backedRahul Vora: prediction
23 Mar 2025 Lenny's Podcast Superhuman's secret to success: Ignoring most customer feedback, manually onboarding every new user, obsessing over every detail, and positioning around a single attribute: speed | Rahul Vohra (CEO)
“For example, I often get emails from people who are interested in working at Superhuman, and I would normally reply to that candidate, and I would let them know that the team will take a look.”
Source trail
Everything needed to verify it.
- Speaker
- Rahul Vora
- Attribution
- Verified speaker
- Claim type
- prediction
- Recorded
- 23 Mar 2025
- Publisher
- Lenny's Podcast
Transcript context
…It's true that sometimes startups boil down to being in the right place at the right time. And we actually had a massive AI launch recently about two weeks ago. But even before then, we had multiple flagship AI features that Our first AI feature was Write with AI. Jot down a few words and we'll turn them into a fully written email. We actually match the voice and tone in the emails you've already sent. So unlike Copilot, unlike Gemini, unlike basically every other email app, the email sounds like you. And this AI feature is way more popular than I expected it to be. On average today, users are using it 37 times per week. Number two, our next AI feature was auto-summarize, which shows a one-line summary above every conversation. And as new emails arrive, it updates instantly. Again, unlike Copilot and Gemini, it's pre-computed. One of the things we do is we go above and beyond to make these features really premium and feel amazing. The next AI feature after that was instant reply. Imagine waking up to an inbox where every email already has a draft reply. You would simply edit and then send. And sometimes you wouldn't even need to edit. And I can share, because we just finished this analysis, that over 2024, the percentage of emails that are AI written and sent with superhuman has grown four times just in one year. Then if I remember correctly, the feature after that was Ask AI. Email, of course, is this treasure trove of critical information, things like project statuses, customer communication, meeting updates, deal execution, and so much more. And for over 40 years, we've had to rely on what we hilariously call search. You have to remember senders, guess keywords, scan subject lines, and now you can just ask, where is the Q1 offsite? Or what are my flight details? Or what is the top five most positive customer responses to the Ask AI launch? A task, by the way, which previously used to take me 20 or 30 minutes to read through all the emails and then create that report now happening in less than five seconds. And recently, we, like I said, announced our biggest evolution yet. And Superhuman AI is constantly helping you. It's organizing your inbox. It's also making sure you never drop the ball. So we have things that we call auto labels. You can now write a short prompt like job applications or requests to review work. And you can then immediately see when emails match that prompt, when people apply for a job or they ask you to review work. With auto-reminders, if your email needs a response, superhuman will now automatically set a reminder. You don't have to remember to do that, and you'll never drop the ball again. all you need to do is hit send. With auto-drafts, Superhuman will now automatically draft your follow-up emails for you and will soon be drafting replies to basically every email that needs a response. And finally, with what we call workflows, you can now turn email into repeatable automated workflows. For example, you and will soon be drafting replies to basically every email that needs a response. And finally, with what we call workflows, you can now turn email into repeatable automated workflows. For example, I often get emails from people who are interested in working at Superhuman, and I would normally reply to that candidate, and I would let them know that the team will take a look. I'll then forward the original message, including any resume or any letter, to our head of people and operations and ask her to reach out if interested. With Workflows, I can now automate this entire process. And you can imagine sort of creating a little flowchart of what has to happen Not only does that save a huge amount of time, with workflows, you don't even have to be in your inbox. In fact, you don't even have to be working. You could be on vacation while superhuman AI is working for you. This sounds like product market fit to me. This all sounds wonderful. Like it just makes sense. This is the stuff we've been promised or underwater cities and flying cars and then just email that just works magically and replies for us and all these things. So I love all these things you're doing for folks that are building with AI. I'm curious to just what's maybe been the biggest surprise, either good or bad. building so deeply on top of AI models that you think might be helpful for folks to just watch out for this or, hey, check this out?…
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