Nan Yu: belief

Transcript context

…This connects to a couple things I know about Linear, one is what you've shared of just avoiding these customizations requests from people. Do you have a very opinionated way of here's how you should operate in order to build a great functioning product, org, and company in general? I'm just connecting threads here. One is like we're going to avoid letting people customize too much because we know they'll have a bad time, and then two is just this idea of we are opinionated about the way you should work in Linear, and it's like you have a Linear method, I think it's called, of just like here's how product team should operate based on everything we've seen be successful. Yeah. Yeah. It's definitely connected in a way, and I think sometimes when people talk about... You mentioned like being opinionated, and I think sometimes when people talk about being opinionated, it can feel like they're almost saying like, "Hey, this is arbitrary," like your opinion and my opinion, they're just too opinions, man. Neither is right or wrong. What we try to do is find where there's actual consensus amongst a lot of different high performing teams, and then we can take those practices and say like, "Okay, for a team that isn't already practicing this, can we give them a button so that they can start practicing this?" When we see companies doing a really good job of managing their triage queue, but it's very manual, we're like, "Okay, can we automate this? And then for this other company that really needs it that they don't know this is what they need, can we just give them a button to activate this?" And now they have the practice within their org, too. So, I think the takeaway here is when you choose a tool, recognize it's going to change the way you operate and be thoughtful about is this the way we want to work versus just we just have a problem we want solved?…

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