Lenny Rachitsky: uncertainty

Transcript context

…That's right. I think just like the last point on this one is when you join a new team or start a new role, every PM is budding with energy to do this, "Of course I'm going to talk to my users." But then you reach a point where you go, "No, I know them inside and out. I don't need to talk to them anymore. I can write a PRD in my sleep. And I'm so busy doing both, product improvements, maintenance, annual planning, something else.I can use my intuition from the hundred interviews I've already done. I don't need to do one more interview." And that is a very tempting lie to tell yourself because the world is changing, their lives are changing, and you need to constantly be exposed to those little micro changes in their lives in order to build the product that they'll eventually need. The best explanation I've heard of this is actually from your new boss, Patrick Collison, boss's boss's boss, I don't know how far away you're from him, where he talks about user research and where it fits in. And the way he described it is, instead of doing user research, talking to customers, informing what to build, it's talking to user, talking to customers informs your mental of what the customer needs and then that informs what to build. 100%.…

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