Lenny Rachitsky: belief

Transcript context

…Well, everyone usually complains about these things, but I think if the... One, nothing, like you said, it's probably too fast if not enough progress is being made in between whatever your review or your reporting function is, and it's probably too slow if the content you're reviewing seems stale. And you're like, "Well, we knew this," or "We already did that thing," or "Yeah, we already had the meeting where we talked about that." That's another thing that's interesting, is some companies will have a pretty frequent metrics review cadence, and then an infrequent strategy review cadence. And what happens is the metrics review becomes the strategy review because you're not talking about the strategy often enough. And so you're talking about it through the data, and so then by the time you get to the strategy review, you're like, we already had this meeting. And that's just a sign that some things are just off. And to me, it's about timeliness and freshness of the content, but also that there's actually new content. If there's not new content, you're creating work for people. By the way, give them time to work. And so I think don't fool yourself that thinking, having more frequent checks on things is going to actually make things run faster. I would say that the opposite can be true. And so be very wary of actually slowing velocity down by creating overhead. One thing we try to do at Stripe is if we're looking at metrics, let's just look at your dashboard live. Let's not create a special presentation. I actually just share your screen please on your dashboard, right? Which is a good discipline, because one, that means you have to have a really good dashboard that's real time, that's web accessible. No one had to pull or massage the data. That's a good sign. But it's also, you're not wasting people's time prepping all that information, which happened even... By the way, at Stripe, even when we put that in place, we still ended up with versions of that problem. Yeah, [inaudible 01:04:05] I think mentioned that. I think there's a term for it, data something, where you randomly get chosen every week and someone has to present your data. The metrics review meeting, yes.…

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