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Archie Abrams: belief

7 Nov 2024 Lenny's Podcast Breaking the rules of growth: Why Shopify bans KPIs, optimizes for churn, prioritizes intuition, and builds toward a 100-year vision | Archie Abrams (VP Product, Head of Growth at Shopify)

“I think if it's just subjective, let's just ship what we want without a couple people really holding that quality and that taste bar, that's where things go really sideways.”

— Archie Abrams

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Speaker
Archie Abrams
Attribution
Verified speaker
Claim type
belief
Recorded
7 Nov 2024
Publisher
Lenny's Podcast

Transcript context

…Yeah, I'm glad you touched on that. I was going to say, okay, everyone would love this idea of just build things that we think are awesome. It's going to be great. But then you build a whole org with teams and people building stuff. How does one know if they're building things that are good and helping versus not? And you're pointing out there are pros and cons to that. The pros is we're not optimizing for some short-term wins and driving some poor metric. The con is you might ship stuff that... There's a lot of subjectivity, and people may not agree, and it's a lot of squishy stuff. Yeah, totally. Glen, who's heads of core product, I mean one of the things that's so impressive about Glen and that core team is they go incredibly deep into every single release that is shipped. And so you do have a central eye on the quality and how it all fits together. And so that I think helps make sure there's a consistent kind of bar for taste. A bunch of folks Tobi obviously that can enforce that. So it's subjective, but it's objective in the sense that it's kind of a small number of people who really hold what that bar is and needs to be. I think if it's just subjective, let's just ship what we want without a couple people really holding that quality and that taste bar, that's where things go really sideways. Awesome. That's exactly what I was going to ask is, who's the ultimate decider of taste and what is good? And so it sounds like basically Tobi above, and then he's kind of deputized Glen and relies on him to make a lot of these final calls. And then I imagine Glen has some folks that he kind of deputizes to make smaller decisions along the way. Or not, or he's very involved in everything.…

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