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Published · transcript-backed

Vijay Iyengar: belief

26 Jan 2023 Lenny's Podcast An inside look at Mixpanel’s product journey | Vijay Iyengar (Head of Product)

“Go back. And I think that's sort of an organizational muscle you have to build, balance the reaction, and that's just a thing we've had to practice doing, but I think the trade offs are worth it.”

— Vijay Iyengar

Source trail

Everything needed to verify it.

Speaker
Vijay Iyengar
Attribution
Verified speaker
Claim type
belief
Recorded
26 Jan 2023
Publisher
Lenny's Podcast

Transcript context

…I'm so curious how that gets prioritized and how PMs are looped into all that, but we don't have to get too deep in that. That's a really cool process. I haven't seen that before. Our engineers were just emailing customers, digging into questions and problems. The trap of course is what you just called out is you can't be reacting to everything all the time. And certainly if you ship a redesign, the first two weeks of that, there's going to be a bunch of feedback that's like, I hate this. Go back. And I think that's sort of an organizational muscle you have to build, balance the reaction, and that's just a thing we've had to practice doing, but I think the trade offs are worth it. Awesome. One last question along these lines, can you just talk about the tools you use, the SaaS products you use to run your product team for collaboration, communication, notes, docs. You mentioned Notion as an example.…

Stored transcript either side of the excerpt. The highlighted words are the published quote; the surrounding text is unedited source, never generated.

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