Melissa Tan: belief

Transcript context

…How do you then avoid doing too much work? I think there's also this challenge of people being too good at too many things and then they end up doing so many things and then they burn out. Do you have any rules of thumb or lessons there? I think for me it's been a learning journey too. I've actually gotten feedback on that very thing for my team that Melissa sometimes taking on too much or trying to do too much. And so I think it's a delicate balance. If we're talking about that person individually, you have to know what your limits are and you also can do things in spurts, but it's important to know ultimately what you can take on. Also I find that putting a specific timeline like, "Hey, I'm going to do this thing for a quarter, but after that we really need to find somebody else to do it." Or hand it off is really helpful. It's definitely a delicate balance. I do think it's a great question because I think that's a common thing people early in their careers struggle with, which is they could lose focus because they're trying to help everybody. That was actually a problem I had when I first joined Dropbox is I was the only sales ops person, so I was just helping every sales leader with their metrics and very focused. And so it is a little bit of trial and error. I think the most important thing is to not be so overly focused on just what you're doing and try to help others, but then knowing that there are certain things that just can't drop. And if you start to see things that are starting to drop that you're ultimately responsible for, that's a signal that you're taking on too much. This episode is brought to you by Eppo is a next generation AB testing platform built by Airbnb alums for modern growth teams. Companies like DraftKings, Zapier, ClickUp, Twitch and Cameo rely on Eppo to power their experiments. Wherever you work, running experiments is increasingly essential, but there are no commercial tools that integrate with a modern grow team stack. This leads to waste of time building internal tools or trying to run your own experiments through a clunky marketing tool. When I was at Airbnb, one of the things that I loved most about working there was our experimentation platform where I was able to slice and dice data by device types, country, user stage, Eppo does all that and more delivering results quickly, avoiding annoying prolonged analytic cycles and helping you easily get to the root cause of any issue you discover. Eppo lets you go beyond basic click-through metrics and instead use your North Star metrics like activation, retention, subscription and payments. Eppo supports test on the front end, on the back end, email marketing, even machine learning claims. Check out Eppo at geteppo.com, that's geteppo.com and 10x your experiment velocity. Let's come back to the developing talent bucket. I would kind of went on a tangent, but I want to come back to that. So we talked about why you're excited about developing talent, the benefits you've experienced. I'm curious what you actually do to help people become better product managers, leaders of all kinds. What actually have you seen works?…

Stored transcript either side of the excerpt. The highlighted words are the published quote; the surrounding text is unedited source, never generated.