Speaker unverified: belief

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…Cool. The last segment that I have here is giving you the floor. We're at the end of a long-form podcast. Anybody that's still listening appreciates nuance. If there's something that you feel is often misunderstood or that you want to say to people that are willing to let a long form argument soak in, what do you think is misunderstood about the company, you, the industry, or this time that we're in right now, really anything you want to talk about? I don't know if it's misunderstood, but it's certainly something that's top of mind for us. Ultimately, the future of the business as it stands now, depends on our building the best platform for earners. It goes to the take rate. If the take rate goes up too much, then we're taking too much of the service, et cetera. The fact is that I think Uber was guilty of taking earners for granted because when I first came in, and for much of the company, we were in a state of oversupply. We had too many drivers, it goes to end instead of gating them, et cetera. We just didn't really invest in the driver experience and the courier experience the way that we should have. The way that we organize the company around the earner experience was pretty standard in terms of a B2C business. There's a team. There's a team that runs the Uber app, there's a team that runs the Eats app, and the team that runs the driver app. You do all the typical stuff, which is analytics, measurements, and AB test, et cetera, in order to optimize throughput in the marketplace, et cetera. As we step back, we don't AB test what the 401(k) match should be for employees. It was the equivalent. Some of the experimentation that we were doing on the earner side is like, yeah, should we match a 3% or 6%? And let's look at employee turnover. Cool experiment. Maybe you could optimize. But when you're building a product that people are making a living off of or are earning money that they have to earn with, there's a different duty of care. The amount of time that they're spending on the app, most of Uber employees, myself too, are like, order rides all the time, order Eats all the time. You get in, get out, et cetera. But a driver will be spending four hours, five hours, six hours with the app every single day. The consequence of all of this coming together and are building for drivers the way that we essentially build for consumers, which is pretty cool, techy, et cetera, one is like the P95 experience. Usually, you don't look at P50 because averages lie, and then you look at P95, well, that's the worst experience. : The probability percentages.…

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