Shawn Wang: commitment

Transcript context

…And no, I think we didn't dive into the vertical versus horizontal approach to AI agents. We mentioned a few things. We spike at penetration and that's just awesome because we carry the tool that the entire company has and use. So we create a ton of value, but it makes our go-to-market much harder. Vertical solutions have a go-to-market that is much easier because they're like, oh, I'm going to solve the lawyer stuff. But the potential within the company after that is limited. So there's really a nice tension there. We are true believers of the horizontal approach and we'll see how that plays out. But I think it's an interesting thing to think about when as a founder or as a technical person working with agents, what do you want to solve? Do you want to solve something general or do you want to solve something specific? And it has a lot of impact on eventually what type of company you're going to build. Yeah, I'll provide you my response on that. So I've gone the other way. I've gone products over platform. And it's basically your sense on the products drives your platform development. In other words, if you're trying to be as many things to as many people as possible, we're just trying to be one thing. We build our brand in one specific niche. And in future, if we want to choose to spin off platforms for other things, we can because we have that brand. So for example, Perplexity, we went for products in search, right? But then we also have Perplexity Labs that like here's the info that we use for search and whatever. The counter argument to that is that you always have lateral movement within companies, but if you're Zendesk, you're not going to be Zendesk- Serving web services.…

Stored transcript either side of the excerpt. The highlighted words are the published quote; the surrounding text is unedited source, never generated.