Andrew ‘Boz’ Bosworth: recommendation

Transcript context

…There's so much good advice in that. There's so many threads I want to follow. But let's just follow this last one of trying to understand how someone is best communicated to. Is there an example to make that a little more real for people of just what you've done to like, oh, here's I'm going to communicate with this person? I'll give you a couple. So one is like multimodality. There's an old saying, right? Repetition never spoiled the prayer. And I think most experienced communicators, whether they be writers, whether they be public speakers, talk about the importance of reiterating a point several times and in several different ways to make sure that people have a chance to internalize it. You want to say it directly? You want to use metaphor? And so for me, it's like, I will give an all-hands And then write a post with the content of the all hands because different people are going to respond differently to these modalities and are going to absorb information at different rates on these different modalities. That's a trivial one. Another one that I think of all the time is making sure that you address people's fears and concerns. People will not listen to you if they think you don't know what's going on. And so one of my favorite things to do when we're talking about some kind of issue is right up top and say, hey, let me be clear. This is the issue we're having. I know we're having it. I know it matters. And then I'll say the same thing that I would have said, but they would have literally ignored me because they're like, how can they trust my conclusions if they don't accept the premise? You know what I'm saying? So I think there's a whole piece there. Obviously, when you're in person, it's a lot easier because you're reading facial expressions, even on this, right? I'm reading you nodding on that. I'm like, okay, he's got it. He's with me. And then I throw in, you know what I mean? Whereas if you were kind of like, give me a cocked head, I then bring a second example to try to like drive the point home. But you build yourself up. Most people are going to realistically start in their careers trying to influence one or two people. That's where you start. One or two people. That's who you got to communicate with. Your manager, one teammate, that's who you got. And then you build up and build up and build up a skill set to do it at larger and larger scale. I love so much of this advice. I think it's also helpful for relationships. Here's what you're upset about.…

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