Lenny Rachitsky: belief

Transcript context

…Yeah, it's cultural in terms of how we operate, but we also have templates. Our people team has a template on how to do a calendar audit properly and things like that. So we've tried to create some learning materials as well for folks that are new to get into the flow of way of working. Awesome. Okay, so then the other elephant in the room with talking about working really fast and hard and responding really quickly is work-life balance and burnout and things like that. One thing I'll say is I believe in working really hard and working long hours as a important ingredient to success. I know there's been a bit of a backlash against that and just like, no, you shouldn't work really hard, you can be successful without doing that. I don't think that's true. So with that said, I guess what have you learned and what do you think Ramp has learned about how to find that balance and not just- Yeah. I completely agree with you. I do think, especially earlier in your career, hard work is so important both for learning but also impact and it's a tough balance that a lot of successful companies struggle with. I think my biggest learnings is it's, A, some of it is like self-selection, right? You're hiring people that are excited about doing this work and this way of working, but at least I tend to find the people that I've worked with that are highly successful, ours are not the problem. It's really autonomy, flexibility, and mission alignment and the general happiness they get from their work. And so that's what I try to focus on, which is not the hours that someone's put in, but quality of the work and the impact. And I think a big part of the push to having great results and working hard is really being grateful and appreciating the team when they do push themselves and celebrating wins. And I think we could always be doing a better job, but I think we've historically done a great job at that, at celebrating wins big and small. And I think part of the culture of building in public and open internally helps with that. So people are always sharing their wins. And then it's a very one funny stat that I don't know if other companies track is we track engagement during all hands on the Zoom to see what percentage people participate. And it's usually close to a hundred percent, like people are talking, the entire company is talking on the Zoom chat because they're excited about the wins that their friends and colleagues are shipping and the things that we're talking about in the audience.…

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