Mati Staniszewski: observation

Transcript context

…When you say bring conversational agents is the biggest priority, is this for customer service-type use cases? What are the most popular use cases for conversational agents? We want to be a partner for full interactions between businesses and their customers or their audience. I'm saying their audience because that will apply in support. Support is the easiest one because that's where it's most ready. That's maybe the big difference to how we see ourselves to some of the other companies in the space. This can also apply to sales. You can have the proactive side of reaching back. You can have AI SDR versions of that. Then you can have all the way to the marketing use cases where we are your partner for working even outside of the conversational agent space of how you create a great marketing campaign. How does this break down between… We had Des Traynor from Intercom on here and they have Fin, their agent, and it's a thing on the website that you can go talk to. He described a very similar phenomenon that you described, which is, you start maybe thinking, "Oh, this will help me answer customer support queries." It becomes like a generic UI for the website, where it's a box you can type in to go do things and understand things. Why wouldn't you read the docs and design your integration that way? Whatever. Will I have one for text and then one for voice? Will you guys do text, too? How does that... Because it seems like this is also succeeding at the text level with Fin and Sierra and all these things.…

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