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Published · transcript-backed

Lenny Rachitsky: belief

23 Mar 2025 Lenny's Podcast Superhuman's secret to success: Ignoring most customer feedback, manually onboarding every new user, obsessing over every detail, and positioning around a single attribute: speed | Rahul Vohra (CEO)

“Reflecting back on what I imagine this conversation would look like, a lot of contrarian thinking and attention to detail. I think that's exactly what it was.”

— Lenny Rachitsky

Source trail

Everything needed to verify it.

Speaker
Lenny Rachitsky
Attribution
Verified speaker
Claim type
belief
Recorded
23 Mar 2025
Publisher
Lenny's Podcast

Transcript context

…If you want to find me online, I'm generally on x, that is x.com slash Rahul Vora, R-A-H-U-L-V-O-H-R-A, and my DMs are open. So feel free to ping me. If you're going to do that, I would suggest also emailing me. That's rahul at superhuman.com. and hopefully I'll see your message soon. If you haven't tried Superhuman, then gosh, what are you doing? This is my call to you to do so because your time is worth more than whatever you think it might be. So go download Superhuman, give it a shot, invite your team. The metrics are real. I know they sound like the kind of metrics that startups make up, but getting through your email twice as fast, responding one to two days sooner, saving four hours or more every single week, they're all real. Actually, speaking of which, the consulting firm I mentioned earlier Because they're so into data and into analysis, they wanted to cooperate those numbers for themselves. And so they did. They ran their own internal case study on Superhuman. And they were like, yeah, you're saving our partners 3.3 hours per person per week. And there's only one other tool that we've bought that does that, which is ChatGPT. So thank you. We love Superhuman. We're rolling it out. If that sounds interesting to you or your company, please do give it a shot. That is super cool. Reflecting back on what I imagine this conversation would look like, a lot of contrarian thinking and attention to detail. I think that's exactly what it was. Ruhul, you're awesome. Thank you so much for being here. Thank you. Bye, everyone.…

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