David DeSanto: commitment

Transcript context

…Some of the other elements along the be kindness is say thanks and say sorry, and negative feedback is one-on-one. Yeah. By the way, for those who aren't looking at the values, you can go to aboutGitlab. com/values and you can see them. But what I will share with you is that we have a thanks channel where people just post a thank you note whenever they are truly thankful for something and that channel is constantly getting those messages in and it's reinforcing that engagement that you really want to have where people are working together collaboratively and assuming positive intent and so forth. But I'll tell you the negative is one-on-one that you mentioned, that one's actually really important to me because you don't want someone to take a public message the wrong way. And so you take that conscious step to say, "Hey, I got to give that feedback, let me do that one-on-one." And that means if it's in a public channel, it's even easier to assume the positive intent because negative feedback should be one-on-one. Yeah, I think the more you talk about this and we're going to talk about remote work, it all works together. Remote work almost forces you to be very specific in how you communicate, be transparent about all the things going on at the company. So this all makes a lot of sense as this flywheel I imagine that kicks in.…

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