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Nick Turley: preference

9 Aug 2025 Lenny's Podcast Inside ChatGPT: The fastest-growing product in history | Nick Turley (Head of ChatGPT at OpenAI)

“Before I built the product team, I actually built the data science team because I was getting frustrated.”

— Nick Turley

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Speaker
Nick Turley
Attribution
Verified speaker
Claim type
preference
Recorded
9 Aug 2025
Publisher
Lenny's Podcast

Transcript context

…This episode is brought to you by PostHog, the product platform your engineers actually want to use. PostHog has all the tools that founders, developers, and product teams need, like product analytics, web analytics, session replays, heat maps, experimentation, surveys, LLM observability, air tracking and more. Everything PostHog offers comes with a generous free tier that resets every month. More than 90% of customers use PostHog for free. You are going to love working with a team this transparent and technical. You'll see engineers landing pull requests for your issues and their support team provides code level assistance when things get tricky. PostHog lets you have all your data in one place. Beyond analytics events, their data warehouse enables you to sync data from your Postgres database, Stripe, HubSpot, S3, and many more sources. Finally, their new AI product analyst, Max AI, helps you get further faster, get help building complex queries and setting up your account with an expert who's always standing by. Sign up today for free at PostHog.com/lenny and make sure to tell them Lenny sent you. That's posthog.com/lenny. How do you find emerging use cases these days? I imagine the volume is very high. Do you have kind of a trick for figuring out, "Oh, here's a new thing we should really think about?" Before I built the product team, I actually built the data science team because I was getting frustrated. I was talking to as many users as I could. And my calendar the weeks after ChatGPT, it was just 15 minute user interview the whole week through. It was usually I stopped doing interviews when I can predict what the next person's going to say. That's how I know I've talked to enough users, but it just wasn't happening. I just kept getting new stuff. So data is one way out where I think we have conversation classifiers that without us having to look at the conversations, allow us to figure out what are people talking about, what use cases are taking off, et cetera. And I think that's very, very helpful. The quality of the stuff is important for empathy. Even though you're never going to get a rap on all the use cases people have, I still spend a huge amount of my time doing that. And then yeah, things like those TikToks, collections of threads, I think they're really, really useful. It's just fun to watch people talk to each other about the various use cases that they have. Is there kind of a new margin use case that you're excited about or is there a really unusual use of ChatGPT that you think about that'd be fun to share?…

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