Josh Miller: belief

Transcript context

…I'm curious, just to poke out a little bit, how you actually implement that? So maybe as an example, you recently launched this Peek feature, where you mouse over, I think, a link and it opens up in a little browser that doesn't last. Do you put together a little spec of some sort of, "We're trying to create surprise, and maybe here's a metric we think about it." What's actual day-to-day operational approach to a new feature, in terms of feelings versus metrics? Yeah. The truth is I don't think we've operationalized it as formally as we should one day. And we'll probably need to one day. The lucky thing is we are a very tight group of individuals that have now worked together for a long time. So not so formal as there's a PRD at the top of it, we list out the emotions. It's much more, with that project, get Ben in a room and whoever else is working on it and say, "All right. So here's what we're trying to do for people. Here's the problem we're trying to solve or the way we fit in their day. And in that moment people want to feel very light and airy." So, for the Peek feature [inaudible 00:18:07] he's referencing the use cases. You're on Hacker News and you want to probably in pretty quick succession check out five to seven URLs. And you're not really sure which one you're going to spend time on, but you're going to open a bunch of stuff really quickly. And Peek allows you to effortlessly just peek into it, without leaving Hacker News and context switching to this whole new tab and going back and forth. So in that scenario, the conversation was how do we make it feel really airy and effortless to just whoop, pop it up, pop it back down, lightness, airiness, speed, agility. So again, it's not that we have a, "What is the number one feeling and the number two feeling?" It is much more conversational at this stage, but I am actually really excited. Hopefully we got the privilege one day to have such a large team that we have to figure out a way to do it. So, that's an example of how we think about it. It's a good segue to a question I wanted to touch on. So, I asked Scott Belsky what I should ask you. He's a big fan of yours. I don't know if he's an investor? But he's just like, "I love Josh." And asked him, "What should I ask Josh?" And one of his questions was about, you guys ship very quickly. You're shipping meaningful features every Friday. And you also close the loop really well with customers when they come ask for something. You're like, "Hey, here. We did it." What is it that you do, and what can people learn from the way you all operate that allows you to ship quickly?…

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