Asha Sharma: belief

Transcript context

…You touch on this point that reviewing the work is going to be increasingly important. If you have a thousand agents off doing work, it's just like holy moly, that's a lot to look at and make sure they're doing the right thing. How do you think that evolves? Just being able to scale your ability to review the work that's being done? Yeah, I think that the same kind of loop that we talked about becomes increasingly important, like fine-tuning and self-healing observability, really good evals, all of that. The good news is that there are systems that manage this for billions of people today that already exists, and so I think that we don't have to reinvent the wheel. There's certainly going to be a bunch of new things to learn if that world ever plays out, but I think managing devices and policies and group access, all those things are solved problems, which is good. This episode is brought to you by Fin, the number one AI agent for customer service. If your customer support tickets are piling up, then you need Fin. Fin is the highest performing AI agent on the market with a 59% average resolution rate. Fin resolves even the most complex customer queries. No other AI agent performs better. In head head bake offs with competitors, Fin wins every time. Yes, switching to a new tool can be scary, but Fin works on any help desk with no migration needed, which means you don't have to overhaul your current system or deal with delays in service for your customers. And Fin is trusted by over 5,000 customer service leaders and top AI companies like Anthropic and Synthesia. And because Fin is powered by the Fin AI engine, which is a continuously improving system that allows you to analyze, train, test, and deploy with ease, Fin can continuously improve your results too. So if you're ready to transform your customer service and scale your support, give Fin a try for only 99 cents per resolution. Plus, Fin comes with a 90-day money back guarantee. Find out how Fin can work for your team at fin.ai/lenny, that's fin.ai/lenny. So a lot of this, it feels like it's in the future. I know a lot of this already happening, people are using agents in all these different ways. Is there any way you and your team have found a value in working with agents of some kind other than coding I imagine is a big part of it, but just anything there that's like, "Wow, that's a big deal."…

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