Lenny Rachitsky: belief

Transcript context

…Most people probably think about Calendly as the scheduling link and really for individual users to reduce the back and forth of email and scheduling. So, they think of that one-on-one use case and I think people would be surprised to learn that our team's business, so multiple users in an organization who want to collaboratively schedule together is growing much faster than our solo user business. And that's really where the future of where we think growth will come from is supporting these teams of users who are in externally facing roles and selling into departments and supporting multi-departmental deployments of Calendly across an entire organization. So, I think it's still really well known as this solo user tool to eliminate the back and forth of email, but the growth of what we're seeing and where we think it's going to go is actually more teams of users and departments of users and then multiple departments in an organization. It's interesting when you hear the story of Calendly that just has so many good things happening, basically for free, it's just grows so well. I think people don't realize you eventually will, that'll slow down, it'll taper off eventually. You'll need to drive growth very actively in these new ways that you're describing. And I think people don't often realize that they just wanted to find something that was viral and then things are going to go great, but it tapers off. Yeah. I mean, there's only so many people who, solo users who are going to pull out a credit card. And I think once you also get to hundreds of millions of dollars of revenue scale, just the law of large numbers, it means that growth will slow. And so, you have to figure out where's that next growth curve going to come from. I think the beauty of Calendly is that while we certainly have built features and functionality to support teams and departments, we got pulled there. It wasn't one of those things where we sort of said, "We need to find our next growth lever. Let's go build X." Our customers really pulled us there by the way that they were using the product. And so again, a very fortunate position to be in, but when you can see in the data and see how customers are using it, that they want to be working on scheduling with their teams, that was our early sign, that's where the business was going to go in the future.…

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