Brian Tolkin: belief

Transcript context

…Awesome. We'll try to link to one of those in the show notes. So, on the intuition piece, is there anything more there? Just like how you think about when you run the product team, just how you recommend people leverage intuition versus not. Because some companies are like, we're just going to trust the data. I don't really trust your opinion. You don't know this customer exactly. You talked about Opendoor, I'm not buying houses myself, so I don't know how much I can trust my intuition. Just what's your general advice to your product team of how to think about their intuition and when to rely on it versus not? So, at Opendoor, for example, I'd say on the relative spectrum, we're quite data-driven. And then it's when we come into this challenge where we say, okay, that is another technique or tool in the toolbox. I think the generalized version of that is customers, products, people can surprise you. And so this happens all the time for people who build products. I'm sure you've got great stories from Airbnb where you saw something, put it out there just was very- All the time.…

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