Jason Shah: belief

Transcript context

…So, interesting how similar that is to a one pager potentially. The other thought I had while you're chatting, so the Airbnb approach is work back from the ideal, Brian talks about it, the 11-star experience versus the Amazon approach which it doesn't need to be the ideal, it just needs to be an awesome launch. So, that's an interesting difference, both effective in different ways. I think people tend to, when they see that both companies have some sort of working backwards process of thought, I would say working backwards on one hand and then 11-star experience on the other. Listening to how you describe it, I want to almost frame it as working backwards from sort of a moment in time or a launch like you said with Amazon versus working backwards from a quality standard in some sense of an 11-star experience. Going in a slightly different direction, one of the things I wanted to chat about is you worked at all these different companies and they have different types of leadership and different approaches to leadership. And so, I'm curious, what have you learned about effective leadership watching all these awesome operators work, and what kind of separates them in your experience from folks that maybe aren't as effective?…

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