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Jeffrey Wang: evaluation

8 Jun 2023 Latent Space From RLHF to RLHB: The Case for Learning from Human Behavior - with Jeffrey Wang and Joe Reeve of Amplitude

“Sure, yeah, happy to speak to that. So, you know, if we think about the fundamental thing that our customers of Amplitude try to do, it's they want to look at their product data and they want to figure out how do I make my product better?”

— Jeffrey Wang

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Everything needed to verify it.

Speaker
Jeffrey Wang
Attribution
Verified speaker
Claim type
evaluation
Recorded
8 Jun 2023
Publisher
Latent Space

Transcript context

…So I think it's useful for people listening on the podcast and also some people here. Can you contextualize Amplitude as an AI company? Like what does that mean to you? What unique opportunities do you guys have? Sure, yeah, happy to speak to that. So, you know, if we think about the fundamental thing that our customers of Amplitude try to do, it's they want to look at their product data and they want to figure out how do I make my product better? And the really cool thing about product data is that one, it's often like very high fidelity, right? Digital products compared to, you know, let's say physical products before them have way more information about what's going on. And so that's why product data is, you know, even a thing at all, right? You finally have that feedback loop of, hey, I built this thing. This is how people are using it. Now let me learn from that and make my product better. Now, one of the downsides of that is that the data is massive. If you look at any of the internet scale products out there, they generate enormous amounts of data. And the ability of humans to kind of sift through that data is obviously limited. At Amplitude, we try to give people as many tools, whether AI or not, in order to process that. But at the end of the day, if you could get from the data and what user behavior is happening in your product to the insights of how to make your product better without as much manual work, that's kind of the holy grail of product analytics. And so in some sense, Amplitude has always been a company on the path to AI because figuring out how to make your product better from data is ultimately an AI problem. And so we're kind of just solving all the barriers in the way, like getting data in first, building good models for short-term things. And long-term, it's always been about, hey, how can you take product data and automatically make your product better as fast as possible? So that's the future of Amplitude. And a lot of people here probably want to start companies and whatnot. So maybe you want to give a 60 seconds of why you started Amplitude and what the story was like and maybe the first three to six months, what the challenges were.…

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