John Collison: belief

Transcript context

…Set a timer. I mean, it's amazing they made I'm not much money off a timer-setting speaker. It is very future-proofed because it's fundamentally conversational. But maybe it's going from punch cards, mice and keyboards, touch screens, now voice and chat and probably 3D-immersive at some point. Does it just add and make the other ones less important is probably the way I think about it. I do wonder if we'll see the end of the smartphone at some point. It doesn't seem anywhere close to right now, but it is interesting. I think most people don't love how much we're addicted to staring at this glowing screen. On the other hand, you can't talk to TikTok. It's fundamentally visual. But I wonder if there's a world where you could actually be really productive without such an invasive device on your body. If that's the case, can it offer an opportunity to unwedge some of the addictive properties of these technologies and get a lot of the benefits from it. Because at least for me, I think all of us are so connected, you end up like, "I'm going to check my email," and then you're like, "Where have I been for the past hour?" The fact that we actually have technology that affords that kind of innovation now, I think that's quite interesting. I don't know what the future is, but I'm very excited for it. I know that sounds really cheesy, but we've now changed the ingredients available, and we have a lot more recipes we can cook, and I think that's very exciting. I agree with you. I'm excited for not having to look at the screen for as many things for a variety of reasons. When a customer installs Sierra, I know there's a significant customer satisfaction component as well as cost, but I'm curious what cost difference does it make and maybe relatedly, when a customer is fully deployed, what kind of mix do they see between queries fully resolved agentically, things that end up having a human who is presumably somewhat AI-assisted, but just what does a normal equilibrium look like there? It turns out most of our clients have pretty different priorities. Some are very focused on cost savings, and you can automate very high percentages of your cases. There's a company called Ramp that's a really impressive tech firm.…

Stored transcript either side of the excerpt. The highlighted words are the published quote; the surrounding text is unedited source, never generated.